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Terms & Conditions


Terms & Conditions

These are the standard trading Terms & Conditions of Bloom & Grow Holdings Limited (B&G) and any B&G subsidiary business. For the purpose of this document, we are referred to as "B&G" or "We". B&G website users and customers agree to be bound by these Terms & Conditions and the B&G Privacy Policy when using B&G websites, unless B&G is notified in writing to the contrary. B&G maintains these Terms & Conditions and Privacy Policy at its discretion and they are subject to change. Please check this page often to ensure you agree to the latest version.

Distribution Rights

B&G has been granted by international brand owners exclusive, and in some cases non-exclusive, distribution rights for a range of baby, infant and maternity brands across the Asia Pacific region. These rights may vary from country-to-country in the region for each brand from time-to-time. Whilst every effort has been made to ensure that all product and brand descriptions, pricing and imagery are correct on this B&G website, trade catalogue and other marketing materials at the time of going to press, variations may occur and therefore We reserve the right to alter product and brand descriptions, specifications, availability, pricing and other related information as necessary and without prior notice.


B&G cannot currently distribute or sell any products from the following list to the following destinations:

  • Any items from the GROBAG range cannot be sold to customers in Australia.

This list will be amended from time-to-time and without prior notice.

Importing B&G Goods

The products offered for sale on this website are intended for customers based in the Asia Pacific region. However, B&G make no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. If you choose to access this site from other locations, you are responsible for compliance with local laws if and to the extent that local laws are applicable. You may be required to pay import duties on receipt of your goods, or contact your local customs to obtain your goods. Please be aware that this is the responsibility of the customer.

Payment Details

Freight Charges

Freight charges relate to deliveries anywhere in the Asia Pacific region where the cost may change depending on the destination. Full freight is normally charged for all overseas orders. All freight charges are exclusive of local GST or VAT if applicable.


All prices quoted on this website are exclusive of local GST or VAT if applicable. However, please note that all prices listed are ex-warehouse and are current at the time of publication. However, they are subject to change without notice.

Damages and Claims

Subject to legislative requirements which cannot be altered by contract and at our discretion, customers are entitled to receive a replacement or refund or equivalent amount of credit if they receive goods that are over or short supplied, not ordered, damaged or faulty. A replacement will always be sent unless the item is unavailable at which a credit or refund will be given. Notification must be made to your Account Manager within 7 days of receipt of goods. For any short supply claims that have a proof of delivery, you may need to supply a statutory declaration.

Failure to advise B&G within 7 days may result in your request being declined. Once approved, your Account Manager will provide you with details of how to return the goods. Approved returned goods must be received by B&G complete and in the original packaging and condition in which they were delivered to you, for a credit to be issued.

All returned goods must be received complete and undamaged for the claim to be processed.

Product Warranty

Each item is intended for use only for the purpose described and not for any other purpose. Naturally, any item to be used by a child requires careful adult selection and use should be under proper adult supervision. Items must only be used by children of an appropriate age. Guidelines are given but the final decision must be made by the selecting adult taking into account the nature of the child concerned. A photographic image may be required to support any warranty claim. In the instance that B&G deem the product to have been misused your warranty claim may not be honoured.

Design Stands and Point of Sale Materials

Display Stands and POS Materials remain the property of B&G unless purchased at full cost. On ordering, it is agreed that a Display Stand or POS Materials will be given a prominent sales position which is mutually acceptable to B&G. The Display Stand will not be removed from the sales position without mutual agreement. The Display Stand or POS Materials must only be used to merchandise stock supplied by B&G. B&G retains the right to remove the Display Stand or POS Materials, or ask for it to be disposed of by the customer.

Design Changes

We reserve the right to vary the specifications of performance criteria of any item from time to time and to obtain items from different sources, at our absolute discretion. We may do so without prior notice provided we have reasonable grounds for believing that the alternative item offered is substantially similar to the previously offered, or represents an improvement.


This website and any associated marketing materials or trade catalogues cannot be reproduced (in whole or in part) in any form without the express written permission of B&G.


We believe the information provided on this website is correct at the time of going to press, but no representation or warranty is given with regard to the accuracy of such information.

Governing Law

B&G legal agreements, policies, terms and conditions shall be governed by and interpreted in accordance with Hong Kong law and the Hong Kong Courts shall have jurisdiction to resolve any disputes, unless otherwise stated.

Entire Agreement

These Terms & Conditions, together with our current Website, prices, delivery details, returns procedures and Privacy Policy set out part of B&G’s agreement with its customer relating to the supply of the goods and services. Nothing said by any B&G salesperson or B&G representative, or on our behalf, should be understood as a variation of the Terms & conditions or as an authorised representation about the nature or quality of any goods or services offered for sale by B&G. Save for fraud or misrepresentation, We shall have no liability for any such representation being untrue or misleading.